Project management, process improvement, custom programming, testing, configuration, more...
New projects, upgrade planning, project management, software selection and implementation, hardware procurement, deployment, support; we get your project done!What we offer
With minimal changes to your POS application, VPAA is certified to integrate with Evertec's latest payment platform. Reduce the paper trail with electronic receipts and signatures and improve customer service with faster line speed.
The VPAA web portal gives easy access to configuration, transaction search, receipt lookup, administrative functions and loss prevention reports. The easy-to-use web portal includes built-in database maintenance, knowledge base and chat for support.
Monitor cashier behavior with loss prevention reports on cashback, missing customer signatures, keyed credit cards and refunds.
Stay on top of your business and ahead of issues with autogenerated settlement reports, centralized settlement control, notifications, and alerts. Analyze your payment receipts in the Dashboard via key performance indicators.
With over 30 years of experience in the technology industry, Vicana provides industry leading hardware, software, support, deployment and consulting services. Enterprise, mid-size or small business, Vicana can help you reach your goals!
We have the experience. You have the expertise in your industry. Leverage our skills to get ahead of the competition.
Whether you’re working in your office or on the go, you get a familiar, top-of-the-line set of productivity tools. Always the latest versions -- create, edit, and share from your PC/Mac or your iOS, Android, or Windows device with anyone in real time.
Execute your projects on-time and within budget with Vicana's PM services.
Retailers look to us to help them identify upgrade plans, solve problems, and set long-term IT strategy. We help our clients formulate plans, set budgets and analyze the ROI.
We help our customers identify software vendors and hardware manufacturers that help them meet their goals. Leverage out partnerships or use our experience to go to market and make the right decisions.
After we help you set your strategy and select technology vendors, we help you implement, utilizing our experience in retail, management and execution.
Agilence 20/20 Retail combines the best features from exception reporting and business intelligence solutions into one beautifully, intuitive, powerful solution. This web-based application is able to collect, summarize and analyze information from any data input within a store or chain-wide, allowing you to easily connect the dots and spot the outliers that are affecting your bottom line.
Powerful drill-down capabilities let you move from the store level to individual line items in just a few clicks, and linked video allows you to view data and video side-by-side on one screen. 20/20 Retail offers retail loss prevention and operations a powerful, flexible and intuitive tool to combat fraud and increase efficiency chain-wide.
The Agilence tool, combined with Vicana's retail expertise and loss prevention skills, makes the ROI obtainable in just a few short months. Combine the leading LP tool with outsourced analytics by Vicana to improve your company's bottom line.
This powerful SaaS tool combined with Vicana's deep retail experience helps you save real money that can be reinvested into your business or returned to shareholders.
With over 30 years of experience in the retail technology industry, Vicana provides industry leading hardware, software, support, technical and consulting services. Vicana is led by Kevin Rosenzweig, a former CIO for 15 years. Kevin began his career as an entrepreneur in QSR at Brandeis University while studying economics and politics. After Brandeis, Kevin earned a MBA at Boston College. Kevin started his consulting career in the retail practice of Arthur Andersen. As CIO of Me Salvé, Kevin led the IT department and implemented many systems and upgrades. For more information, see Kevin's profile .
Vicana brings unique experiences to selecting, implementing and supporting advanced technologies. Vicana can help you reach your goals using its over 30 years of experience in Point-of-Sale (POS), inventory management and planning, customer service, store operations, loss prevention, associate productivity improvement and technical skills.
In addition to the retail sector, Vicana provides IT services to small and medium (SMB) businesses. Vicana provides desktop support, cloud services, data center support, hardware and software procurement, backup and disaster recovery, security, digital office and many more IT services to it clients.
Vicana was founded in 1981 and opened its doors in the United States Commonwealth of Puerto Rico in 1983, by husband and wife, Victor and Anavi, who donated the combination of their names to the name of the company.
Vicana is headquartered in San Juan, PR and has an office in Armonk, NY. With both English and Spanish speaking experts, Vicana is prepared to serve a diverse client base.
Kevin, a 20-year veteran of the retail technology industry and previously a CIO, brings with him deep retail knowledge and experience through leading major technology projects, including implementations and upgrades. As CIO, Kevin set IT strategy and executed projects reaching organizational goals, as well as supporting corporate, store and merchandising software and infrastructure. While a member of the marketing, CRM and loyalty committee, Kevin helped to identify new and improved ways to reach, serve and interact with retail customers.
Through Kevin's tenure as CIO and consultant, he has acquired significant expertise in system architecture, retail IT management, Point-of-Sale technology, IT services, business process analysis and redesign, and project management. As a business leader, Kevin worked to improve store operations, inventory managment, reduce shrink, implement loss prevention processes and improve HR procedures. Other business initiatives that Kevin led include the rollout of new concepts, gift cards and customer loyalty, and cost savings projects in sales audit, loss prevention and electricity usage.
Kevin earned a MBA from Boston College and is a graduate of Brandeis University where he earned a BA in economics and politics.
Gary is an experienced, results-oriented retail executive and consultant with a track record of delivering operational, financial, merchandising and product development improvements through process and organizational redesign, resulting in enhanced efficiencies, sales and profit growth. As a senior executive and consulting partner with leading department stores, mass merchants, specialty stores, wholesale, eCommerce and direct marketing companies, Gary creates value for clients through reengineering and aligning process and people, utilizing technology to achieve strategic goals.
Gary previously served as Operating Vice President reporting to the Chairman and CEO of the 4th largest discount retail chain in the US. With experience in corporate and division positions, he has a varied background and keen understanding of issues related to revenue, margin and operating income.
Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you quickly to help you.
San Juan, PR