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Enterprise Software |
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Microsoft
CRM |
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Microsoft®
Business Solutions CRM helps mid-market
businesses build more profitable customer
relationships. Designed for low total cost of
ownership, it’s easy to set up, customize, and
use; accessible from Microsoft Outlook and the
Web; and integrates with other business systems |
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BACK |
 Microsoft®
Business Solutions CRM is designed to help mid-market businesses build
more profitable customer relationships with a low
total cost of ownership. It’s easy to set up, customize,
and use. You can access it from Microsoft Outlook and the
internet
and integrate it with other business systems.
Integrated Sales and Customer Service
features allow your employees to share detailed
customer information across teams and departments.
Automated processes allow your employees to avoid
time-consuming tasks and provides them with the right tools sell effectively and deliver
a great service. Microsoft CRM is
.NET-connected, allowing you to easily integrate
Microsoft CRM with financial applications, third-party
applications, and Web services that make up for fully
customized solutions.
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Improve Business
Productivity |
Make
informed business decisions
 | Empower management to view and
analyze business information. |
| Integrated systems tracking
customer information across your business, giving
sales and service teams the right information at the
right time. |
| Track sales and service success
rate. |
Improve Sales Success
| Track and manage leads from
multiple sources, evaluate which leads result in
closed sales. |
| Consistent sales processes to help
sales people initiate and close opportunities more
effectively. |
| Access the information you need to
build accurate quotes and manage customer orders.
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| Helps acquire customers, and also
helps you keep them. |
Offer Superior Customer Service
| Reduce turnover among customer
service representatives, and minimize the effects of
attrition on the organization. |
| Improve customer service levels —
avoid requests falling through the cracks, employees
not finding the information they need to resolve
incidents, having low contract renewals, and having
overall support costs too high.
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Low Total Cost of
Ownership |
Set up,
Configure and Customize Easily
| Work with a company your size and
within a strict budget. |
| Avoid spending several months
deploying a solution and then hiring a team of
specialists to maintain it. |
| Customized to meet your specific
business needs. |
| Have a hosted CRM solution.
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Use Easily
| Low training times for sales and
service teams to use. |
| Simple use without time-consuming
data entry requirements. |
| Use with Microsoft Outlook and
access it from the Web.
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Integrate Powerfully
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| Integrate with the applications
currently used by your sales force. |
| Integrate tightly with Microsoft
Office applications. |
| Link your sales and customer
service applications. |
| Integrate processes for creating
quotes, converting them to orders, and submitting and
fulfilling those orders. |
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