Vicana Systems is a results oriented organization founded and built on quality standards that have provided our customers with "state of the art" business solutions.

Using the most advanced technology available at any given moment in time we have been able to help small, medium and large businesses achieve greater control and productivity in the current and long term operations of their organizations.
 

Our primary objective in business is to serve our customers with quality products and services. Customer satisfaction has always been a top priority for our team. Success comes to us from our customers. We have held our customer base over the years through repeat business as well as increasing it via "word of mouth" recommendations between customers. This type of trust comes from setting high standards and delivering them.

Our customers have experienced the high integrity in our words relative to our actions. Over time, the hardware changes, the software changes, and the various pieces that glue it all together change. However, this basic principle of upholding customer satisfaction is timeless.
 

The products we configure and install (from hardware to software) are part of our product mix because of the quality they have proven in the marketplace. For example, we represent IBM products due to the quality built into the product and the organization that has been established to support their products. IBM has helped make it possible for us to deliver hardware that not only provides quality at the initial investment but through IBM onsite maintenance service the quality is maintained throughout the life of the product. IBM has also made it easier for our customers to obtain financing alternatives via IBM Global Financing. Our customers have the option of financing the entire project (hardware, software and services) at competitive rates.

Another integral standard that we employ is in the software that we deliver. We build or represent applications that meet the needs of the industry we are addressing. We are receptive to making software modifications as well as assist in the training, implementation and support. Of course in order to do this we must have quality people on our staff. We always select people from accredited 4 year universities. They come from computer science, mathematics, physics, and engineering backgrounds. They are all tested for their aptitude to perform computer programming and systems analysis. Once they are hired they are given extensive instruction on the applications they will be required to modify, support and provide training.

Configuration and Pricing

Demonstrations

Order Fulfillment

Installation

Implementation

Training

Telephone Support
(24/7/365 Help Desk)

Software Maintenance

Hardware Maintenance

Onsite Services